Question 1

How is the equipment packed for shipment?

Accepted Answer

It can be shipped in its bare form or in a framed form.

Question 2

How long is the manufacturing cycle for the equipment?

Accepted Answer

3 months. It depends on the customer's requirements.

Question 3

What is the trade method for signing the contract?

Accepted Answer

EXW or FOB.

Question 4

Under what circumstances are repairs not covered by the free warranty service?

Accepted Answer

The following situations are not covered by the free warranty service: 1) Damage caused by improper operation or misuse; 2) Malfunctions resulting from unauthorized disassembly or modification of the equipment without the company's consent; 3) Damage caused by force majeure events, such as natural disasters or external impacts; 4) Malfunctions resulting from a failure to perform routine maintenance in accordance with the equipment's operating instructions.

Question 5

Do you provide operational training?

Accepted Answer

Yes, we do. Once the equipment installation and commissioning are complete, we will arrange for professional engineers to conduct systematic training for the operators. This training covers equipment operating procedures, routine maintenance, troubleshooting common faults, and other topics, ensuring that the user is able to independently operate and maintain the equipment.The client also can send their employees to China. We will arrange for them to go to the fertilizer factory for training.

Question 6

Can the equipment still be repaired after the warranty period has expired? What are the associated charges?

Accepted Answer

We provide lifetime repair services even after the warranty period has expired. We will charge only for the cost of spare parts and labor fees; the company will continue to provide comprehensive technical support and spare parts supply.

Question 7

How soon can technicians be dispatched to the site to perform repairs after a malfunction occurs?

Accepted Answer

Upon receiving notification of a malfunction from the user, our after-sales service personnel will provide a technical response and propose a resolution within 4 hours. If an on-site solution is required, technical service personnel will be dispatched to the site to address the issue within 48 hours.

Question 8

What is the warranty period for the equipment?

Accepted Answer

The warranty period for the euipment is 18 months after the equipment arrives at the project site or 12 months after the equipment is in operation (whichever comes first)., calculated from the date of successful installation, commissioning, and final acceptance of the equipment. During this warranty period, the company is responsible for providing free repairs or replacing components for any malfunctions caused by inherent quality issues within the equipment itself.

FAQ Category

FAQ

Q How is the equipment packed for shipment?

Q How long is the manufacturing cycle for the equipment?

Q What is the trade method for signing the contract?

Q Under what circumstances are repairs not covered by the free warranty service?

Q Do you provide operational training?

Q Can the equipment still be repaired after the warranty period has expired? What are the associated charges?

Q How soon can technicians be dispatched to the site to perform repairs after a malfunction occurs?

Q What is the warranty period for the equipment?

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